Established since 1996        Call Now: (65) 6332 1522 Address: 111 North Bridge Road, #02-15 Peninsula Plaza, Singapore 179098 
Pinnacle Travel Singapore PINNACLE TRAVEL SERVICES PTE LTD

 

Heedful Services, Delightful Holiday
heedful travel services for a delightful holiday
GENERAL FAQ
What makes Pinnacle Travel unique?

Our services motto is be heedful of your travel especial concerns and to fulfill your unique needs for a delightful holiday.

Should I use a Travel Agent?
  • Using a travel agent provides you with unparalleled peace of mind as travel agent is always there for you before, during and after your trip. In the event something goes wrong during your vacation, your travel agent will be an advocate who you can turn to for help, no matter who is at fault.
  • If you have ever tried to contact customer service of an online portal, you already know that this isn’t their forte especially call hold times to airlines and cruise lines reportedly ran up to few hours, only to be disconnected.
  • ASTA's (American Society of Travel Agents) motto, "Without a Travel Agent, You're on Your Own", exemplifies the importance and way professional travel agents view their role in today's changing market.
Will I get more values through Travel Agent?

You might not realize what you are missing out when you travel without a travel agent.
This is why you need a travel agent:

  • There is a common misconception that removing the middleman will save you money, it is actually quite the opposite. The fact is booking through a travel agent typically won’t cost you more because travel agent get commission and incentive for booking your trips. But for air ticket you may pay slightly more because some airlines don't pay commission so you might be charged a small fee.
  • Travel agent gives you unbiased honest opinion for wide variety of travel options, and shares both the pros and cons to help you choose wisely. If you book directly with the airline, hotel, cruise line or service provider, they will not tell you the cons.
  • An airline or a hotel might not really care will you rebook with them as there will always be another passenger or guest in line to take your place. However, travel agents value your repeat business and will go out all ways to make sure you are pleased with your experience.
  • Clarifies the fine print and hidden clause. A lot of online travel deals can appear too good to be true. Using a travel agent ensures that you won’t be a victim of a scam or be deceived in any way, ended up an unpleasant holiday to yourself.
  • Travel agent takes care of every aspect of your trip, from your flights and hotels to ground transportation and excursions, your vacation can be accounted for without having to stress over the logistics and planning process especially travel in group.
  • Travel agent loves and values her customer, often strive to enhance your trip with value-added benefits and amenities, throwing in extra perks, complimentary room upgrade or upgrading your trip experience free of charge.
  • Travel agent has all the tools and resources to seamlessly piece together the exact trip you are looking for fast and simply, which can be challenging and extremely time consuming to do on your own. Saving you invaluable time and time is money.
  • Destinations may look good on the internet but not actually be ideal for you personally. There is a difference between travel inspiration and actual travel desires. Travel agents can help you define what it is you want to get out of a vacation.
  • As you develop a relationship with your travel agent, we become more familiar with your preference. We are able to target the right trips for you with a simple phone call or email. The personal touch is what that count!
  • Travel agent has the agent tools and systems, NTO (National Tourist Organization) support and an ever-expanding list of trusted contacts and suppliers, global network and connections, experiences in planning many trips for other customers, invest time in attending educational seminars about the destinations and travel on educational trips to the destinations.
Does Pinnacle Travel do customized travel?

Yes, Pinnacle Travel earned personalized service excellence in customized travel. We are trained to be heedful of your concerns and needs in customized itinerary for a truly unique and delightful holiday.

I'm not residing in Singapore, can I book a trip through Pinnacle Travel?

Absolutely you can. We do business with local as well as overseas customer. Presently about 20% of our customers are from overseas, for booking of tour packages and golf packages to other countries as well as international cruises.

How can I make enquiry, make booking or give feedback?

 

*  Walk in : Visit our office at #02-15 Peninsula Plaza
*  Phone in : Call us at 63321522
*  Text in : SMS, WhatsApp or WeChat
*  Email in : email to our customer service team
*  Live Chat : chat with us through our website
*  Fax in : Fax us at 63321577
*  Facebook : https://www.facebook.com/travelpinnacle/

*  Online Enquiry Form

Travel Enquiry https://www.pinnacle-travel.com/holiday-package-enquiry
Cruise Enquiry https://www.pinnacle-travel.com/contact-us/enquiry-for-cruise-package
Golf Enquiry  https://www.pinnacle-travel.com/golf-package-enquiry
Group Enquiry  https://www.pinnacle-travel.com/contact-us/enquiry-for-group-travel


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How can I make payment to Pinnacle Travel?

FOR OVERSEAS CUSTOMER:
* Bank T/T (telegraphic transfer)
The payer and payee bank charges are at customer own account

* VISA / MSTR credit card
e-Payment link for credit card with OTP only (+ 2.5%)

FOR LOCAL CUSTOMER:
* Internet banking funds transfer (for non-UOB account holder, to select “fast payment”)
* PayNow
* All banks ATM funds transfer
* UOB Bank ATM cash deposit
* Cash payment at Pinnacle Travel’s office
* Bank in cash at any UOB Bank branches
* Cheque payment at Pinnacle Travel ‘s office
* Drop cheque at any UOB Bank quick cheque deposit box
* Mail cheque to Pinnacle Travel’s office
* NETS payment at Pinnacle Travel’s office (+ 1%)
* VISA / MSTR credit card at Pinnacle Travel’s office (+ 2.5%)
* VISA / MSTR credit card through e-payment link (+ 2.5%)
* Pinnacle Travel’s travel cash voucher

What currency can I pay?

Singapore Dollar only.

Can I pay by instalment?

We do not have any instalment plan.

What are your current office hours?
Monday to Friday : 9.30am to 7.00pm
Saturday : 9.30am to 3.00pm
We are closed on Sunday & Public Holiday
Does Pinnacle Travel has any Branch Office?

No, our Main Office is located at 111, North Bridge Road, #02-15, Peninsula Plaza, Singapore 179098.

When should I purchase Travel Insurance?

You can purchase travel insurance as early as 180 days before your scheduled trip but no later than 3 days before departure. Remember to check when the cover shall commence after the policy has been purchased. Presently our company is the certified travel insurance agent for HL Assurance.

What are the different room types and its occupancy?
Single Room : 1 single bed, 2 single beds, 1 queen size bed or 1 king size bed. Good for 1 adult.
Twin Room : 2 single beds. Good for 2 adults.
Double Room : 1 queen size bed or 1 king size bed. Good for 2 adults.
Triple Room : Twin or double room plus a roll away bed, sofa bed or build-in extra bed. Good for 3 persons
Will hotels ask for a deposit when I check in?

Most hotels will ask for a deposit upon check in. The amount required will vary depending on the hotel. The deposit can be paid in cash or by credit card. The deposit is to cover mini bar usage or similar usage of chargeable item in the room or damage to the room.

Where can I park my car for visiting your office?
Peninsula Plaza : via car lift to 6th floor
Capitol Piazza : basement carpark
Grand Park City Hall Hotel : basement carpark
You may not have to park your car as we can meet you at Coleman Lane for quick handover of something.
 
CRUISE FAQ
What additional values can Travel Agent offer me?

Most cruise lines have hundreds of reservations agents. To them, you are just another passenger. To us, you are a valued customer we truly care. In addition, if you book through a travel agent, in most cases you will enjoy agency-specific promotions that could get you extra perks and most importantly, you pay less while you get to enjoy good and personalized service for booking your cruise.

What is included in the cruise fare?

Most of your food and snacks served in the main dining room or from the buffet will be included in the cruise fare, where you enjoy breakfast, lunch, dinner and snacks. Some beverages are also included such as water, iced tea, still lemonade and tea & coffee. Also included are the production shows, live music, comedians and use of the gym and pool.

What is not included in the cruise fare?

Gratuities are not normally included in the cruise fare although you can pay at the time of booking. Also not included are things like use of the spa and hairdressers, laundry and dry-cleaning, the internet and wi-fi, souvenir photographs, alcohol and soft drinks, speciality dining.

How far in advance should I book?

Cruise lines open for booking a year or two from the sailing date, you should book at least 10 months in advance. Booking as early as you can give you the pick of the best stateroom categories, which is especially important if you are travelling in a group and need staterooms next to each other.

Are there different classes of service?

Today's cruise ships are one-class service. Everyone on board can use all of the ship's facilities. The price of a cabin is based primarily on its size and location. Regardless of the category you book, you will enjoy the same courteous service, menus, activities and entertainment as everyone else onboard.

What are the types of stateroom?

An inside stateroom has no view to the water. An outside stateroom may have a port hole or may have an obstructed view, but you can see the ocean or river. A full oceanview stateroom should have completely unobstructed water views. Balcony staterooms will have an opening door to your own private lanai. Suites can come in various sizes usually comes with some extra benefits.

Is a stateroom with a balcony really worth it?

There is nothing like having a balcony on a cruise. The view on a cruise is always changing and you have an almost constant view of some of the most beautiful destinations. Private balcony is also a great way to escape the crowds and noises. With a balcony, it is almost as though you have floor to ceiling window to the most magnificent views in the world.

Can the cruise line change my itinerary?

While cruise lines open itineraries for booking a year or two before the actual sailing date, many unforeseen circumstances can arise that force to alter the itinerary. When you book a cruise you are agreeing to the terms and conditions set out by that cruise line wherein which it will state that the cruise line has the right to alter your itinerary, or even miss a port of call and unless the cruise is cancelled, no compensation will be paid.

Is there age restriction to get on board?

Cruise travel is suitable for guests of all ages. However, pregnant women are allowed to sail only if pregnant for 24 weeks or less on the date of cruise disembarkation. Infants sailing on a cruise must be at least 6 months old (some are 12 months or older) as of the first day of the cruise.

Can I book children in their own room?

Every cruise lines’ rules vary with respect to their policy and how they handle minors booked into a separate room from the parents or guardians. Many families have been able to manage the restrictions by booking one parent and one child into a stateroom. Once on board you can swap and change as necessary.

Are there activities for my kids?

Several cruise lines offer extraordinary programs for children and teens. The Children's Programs are organized by age groups, so your child will feel right at home with similarly aged children. These group programs are supervised by certified cruise personnel and are included in your cruise fare.

Can I leave my children on the ship while we take a tour?

Having small children should not prevent you from enjoying all the activities available to you on your cruise vacation. Some cruise lines do offer their kids programs while you are in port, giving you the opportunity to enjoy shore excursions, independent sight-seeing tours, or shopping off the ship.

Can I stay in touch with the outside?

Most ships have a daily newsletter, and staterooms on today's modern cruise ships are equipped with satellite televisions and in some cases in-cabin WiFi. While most ships now have telephones in passenger cabins, you can also call someone on shore through the ship's radio operator while at sea.

What time can I board the ship?

General boarding begins approximately four hours prior to departure. Keep in mind that you must be on the ship at least one hour before departure, and the gangway will be pulled thirty minutes before sailing.

What are the boarding procedures?

Upon completion of check-in, you will receive a guest identification card. This card will serve as your identification on board and will be used as your payment method for all onboard charges. In addition, it will also serve as your identification for security procedures when embarking and disembarking the ship and when making purchases on board.

My cabin was booked as a Guarantee, when will I know my cabin number?

A "Guaranteed Cabin" means that you will receive your cabin number and deck assignment when you check in for your cruise. You will receive a cabin in the category that you booked and no lower than that category. If your booked category is not available when you check in, then you will receive a complimentary upgrade to a higher category.

How do I pay for my purchases onboard the ship?

All financial transactions on a cruise ship are done through an onboard account you set up when you board the ship. You will provide a credit card or a cash deposit and then all purchases will be applied to your stateroom. You can conveniently charge all of your onboard to your cabin. On the last night of the cruise, a statement of all of your charges will be delivered to you and charged to your credit card or cash deposit.

How do I find out about my ship's daily activities?

Every evening during your cruise, a daily bulletin will be delivered to your cabin with a complete agenda of all activities, events, movie schedules and special programs. This agenda will list the offered activities, hours of restaurants and shops as well as casino hours.

Will I get sea sick?

It is unlikely that you will get sick as most modern ships have retractable stabilisers, which resemble large underwater fins that act to counteract the rolling motion.

Will I get bored?

Cruise ships are like floating resorts with all the choices fine resorts have to offer. You can be by yourself and lie back in a lounge chair, breathe in the sea air, soak up the sun, read good books, make day dreams, do self- thoughts or watch the ever-changing view. Plus, you get the added adventure of exploring new and exciting ports of call.

What is there to do at night?

At night, life aboard a cruise ship really turns on. There is dancing, live entertainment in nightclubs, disco, bars and lounges, feature films and fun parties with all your loved one and new friends. Most ships even have casinos. The night can go on as long as you want, even until the spectacle of sunrise at sea.

Can I bring my own alcohol onboard?

Cruise lines have started forbidding guests from bringing drinks like soft drinks and bottled water onboard. If you are caught bringing alcohol you purchased whilst in port, security will confiscate and return it when you disembark the ship. However, there were some instances that MSC Cruises returned it to their guests on the final night of cruising.

Can singles have fun on a cruise?

Cruising is ideal for people traveling alone, because it is so easy to meet other people. In fact, most ships have parties just for singles early on in the cruise, so you can start to be involved right away. Most ships also have single cabins as well as single rates for double staterooms.

Is it easy to make new friends?

Yes, generally everyone is in a holiday mood, feeling excited, comfortable and relaxed on board the ship while cruising on high sea. We think that cruises are great places to strike up friendships with people of shared interests.

Can I smoke onboard?

Smoking restrictions onboard cruise ships have become tougher over the last several years. With one or two exceptions, smoking is no longer allowed in your stateroom or on your balcony. All other indoor public spaces are also deemed to be smoke free with the exception of the casino and the cigar lounge. Whilst it varies from cruise line to cruise and ship, smoking is typically permitted in designated outdoor areas at specific side of the ship or location.

Are there medical services and facilities on the ship?

Most modern cruise ships have well-equipped medical facilities and staff to handle every emergency. These facilities are set up to handle small issues as well as emergencies, and have 24-hour nurses and doctors available.

Do cruise ships have wheelchairs onboard?

Wheelchairs are only available to help passengers on and off the cruise ship during embarkation and disembarkation. Generally, they are not available for use throughout your cruise. If you or a family member requires a wheelchair during your entire cruise, you should bring your own.

Do cruise ships allow strollers onboard?

Yes, all cruise lines will allow a stroller. Some cruise lines have stroller rentals on selected ships. If you need a stroller during your cruise, you should plan to bring your own.

What is a tender?

A tender is a small boat deployed to take passengers to shore when a ship is unable to dock because of either a lack of docking facilities or because the harbour is too shallow to take the ship. When the ship is properly docked guests are able to walk down a gangway and straight onto the pier. Cruise lines will often mark on their itineraries which ports are tendered and which are docked to allow you to decide if the cruise is right for you.

Can the ship leave without me?

Yes it can although many attempts will be made to try and locate you first. If you can’t be located, the ship’s security will likely collect belongings from your stateroom including items from your safe and they will be left with the port’s agent. If you are on an excursion provided by the cruise line and it is late, then it is more likely that the ship will wait but not always.

Are there laundry services aboard?

Almost all cruise ships have laundry facilities and a great many provide dry-cleaning services. There is, however, an additional charge for professional laundry and dry-cleaning services. Most ships also have self-service launderettes.

Is it salt water in the toilets?

Today's modern cruise ships create their own fresh water through a desalination process onboard. Due to the corrosive nature of salt water, it is necessary to use fresh water in the toilets to protect the plumbing system from rust and corrosion. Many ships today still fill their swimming pools with seawater.

 
GOLF FAQ
Why choose Pinnacle Travel?
  • STB governed and licensed travel agent
  • Protected by Singapore law
  • 23 years of golf tour experience
  • Established for 24 years since 1996
  • Accredited IAGTO golf tour operator
  • Heedful of your concerns and needs
  • Local office service and support
  • Absolutely trustworthy and reliable
  • No hidden cost; no sales gimmicks
Are you a member of any international golf association?

Yes, Pinnacle Travel is a member of IAGTO (International Association of Golf Travel Operators) since 2013.

Which golfing destinations does Pinnacle Travel offer?

We handle golf tours and customized golf packages to South East Asia, Indochina, North, South & West Asia, Europe and Africa.

What is included in the golf package?

Generally our golf packages include meet & greet on arrival, accommodation at your choice, daily hotel breakfast, private land transport for airport, hotel and golf courses with experienced golf tour driver, local English-speaking licensed tour guide personalized service, in-vehicle bottled drinking water, golf green fees, caddy if compulsory, buggy if compulsory and advance tee times booking. Please refer to the final details of Package Inclusion and Exclusion in your golf tour quotation or pro-forma invoice.

What is not included in the golf package?

Air ticket to and from the destination, travel insurance, golf insurance, tipping, travel visa, goodie bag, scoring service, card payment surcharge and lunch & dinner unless mentioned.

Can I book just the tee times only?

No. We require minimum of three booking components; golf, accommodations and land transport as part of your package.

Do you cater for 1 golfer, couples or must it be a group?

Minimum party is 2 golfers but the ideal group size is minimum of 8 golfers to keep the cost economical. There are no maximum number of golfers.

How far in advance should I book?

At least 3 months in advance for travel in low season to short haul destinations. If travel during peak season it is best to provide at least 8 months of advance time. If travel to long haul destinations and you wish to play at the renowned top golf courses, ideally to book 1 year in advance to secure your preferred tee times.

What information I need to provide for booking?

Basically we need this information from you in order to generate a pro-forma invoice with attention to your name:
* Name as per passport for all persons in your traveling party
* Rooming for accommodation – Single, twin, double or triple sharing and the room-mate information
* Arrival and departure flight number (if you arrange your own air travel)
* Preferred tee-off times – Early, mid or late morning (except for shot gun game)
* Flight pairing list (if more than 8 balls playing)
* Any particular request, concern or special need
We do provide a standard group registration form, please ask for it from us if the form is useful to you.

Can I make my own air travel arrangements?

Yes, you can. Flight is optional for our golf packages.

Can I customize my vacation or do I have to follow your sample itineraries?

Definitely you can and you are most welcomed to do so. The golf packages itineraries on our website are for reference only. At Pinnacle Travel, we specialized in customized itinerary for your desired golf vacation both on and off the course.

What happens if I have non-golfers in the group?

Please advise us if you have any non-golfers in your group and we will be pleased to offer you non-golfer package price. We can also advise on activities for non-golfers if required. Please note if your non-golfing partners join you during the trip but did not make any booking with our company, we reserved the right of refusal not to allow the non-golfers or whoever name is not on the name list to use our transport services at any time during your trip. Simultaneously if there is any extra charge impose by the hotel for unregistered guest, you are solely accountable for all and any surcharges impose by the hotel.

I do not know all the participants names at this time, can I still book and provide the names later on?

Yes, however we do require a deposit for each golfer regardless of whether we have their name. Also, if you use Pinnacle Travel to book your flights, we will need all relevant information for each traveler in order to confirm flight bookings.

Is a deposit required to make a booking?

Deposit is required in order to make reservation for your chosen travel arrangements. As this deposit books the services of third parties, this is non-refundable. The required amount of deposit ranged between SGD200 and SGD 1,000 per golfer that will be advised at the time of booking. Please note payment of deposit does not constitute confirmation of reservation.

When must I pay my balance?

Generally the final payment is due in no later than one month before the departure of your trip. If you book your trip within 30 days of the departure date, full payment is needed at the time of booking.

Who chooses the accommodation?

We will suggest the accommodations after you have decided the style or standard of accommodations and the location in which you are interested and preferred. While we do not deal with every hotel in the country, if there is a hotel or premises that you would like us to include in your choices, then make sure to mention this to us and we will do our utmost to include it.

What type of vehicles is used for my trip?

Private land transport is included in every of our golf packages. The types of vehicles are affected in standard vehicles used by the local tourism industry. We are thoughtful in our transport service, we will provide you the vehicle size with capacity good enough for 1 to 2 passenger seats per golfer plus 1 golf bag and 1 luggage per golfer.

Will I be paired up on the golf course?

Single player, 2 and 3 balls always have the possibility of being teamed up with other golfers subject to tee sheet requirements at any course and we have no control over this. This can and does happen on weekend and occasion especially during the peak season periods.

When will all arrangements be confirmed?

All arrangements shall be confirmed as soon as the last golf club confirms your exact tee time back to Pinnacle Travel.

How and when will I receive my travel documents?

Your will receive full set of travel documents including service voucher, final itinerary, emergency contacts and pre-departure briefing from us 1 to 2 weeks prior departure. This is usually done by email, if you prefer hard copy you can collect it from our office or request us to send you by post.

Will I be provided with vouchers to present to the hotels or golf courses?

Hotels and golf courses check-in procedures information will be given in your pre-departure briefing. We will let you know whether you can check-in with just passport, the assigned tour guide will assist in all the check-ins throughout the trip or you need to present our voucher for hotel check-in and golf registration.

Why does my confirmation only show one tee time when there are more than 4 players in my group?

Our golf confirmations only show the first confirmed tee time and number of players for your group if you are all teeing off consecutively. If there are any gaps in your groups’ tee times the vouchers and final itinerary will show all the confirmed start times and indicate how many players are teeing off at what time.

Can I book additional golf while at our destination?

Yes. If you would like to play more golf you are welcome to book additional tee times with the tour guide or chauffeur guide who we assigned to your group. Please note the extra transport and guide time for playing the additional golf will be at your own cost.

Can I get a refund or rain-check if raining?

Unless the course is officially closed, you will not get a refund, even if it is raining and you will be expected to continue playing. If you decide you do not wish to continue playing then you will not get a refund as long as the course is still operating. Please check with us the rain check policy of the respective golf courses you chose to book in your package.

Can we play 5-ball a flight?

Majority of the golf courses do not allow more than 4-ball per flight and very rarely will any course allow this especially during weekends and high seasons. Some courses in Thailand will allow 5 balls play together during off-peak days.

Do I need soft spikes?

Most golf courses only allow soft spikes these days on the course. If you do prefer to use metal spikes then please let us know and we will check whether this will be permitted so as to prevent any potential issues on arrival at the golf course.

Can I walk the course if I like to?

Some courses insist that you take buggy and others make it optional. Even if buggies are compulsory there is nothing to stop you walking as your caddy will usually drive the buggy for you. If you do decide to walk please make sure you do not delay others who may be using buggy.

Can my non-golfing partner come on the course with me?

Most golf courses will levy a spectator fee and may insist that you take an extra caddy and buggy. Non-golfers will be expected to dress appropriately and essentially follow the same dress code as the golfers.

What are golf handicap requirements?

Many golf clubs have handicap requirements, however rarely are they enforced. All golfers should travel with a certified handicap card in case the courses request for it.

Can I pre-book a particular caddy?

Caddies are usually allocated by the courses on a roster basis; we can ask the course to book a particular caddy number for you but subject to availability. Some clubs will only allow member to reserve caddy in advance.

How much should I tip?

Practices and rates for tipping around the world vary from country to country. The golf course will often publish caddy tipping guidelines in the pro-shop. Any compulsory tipping to the guide and driver the tipping amount will be listed in the Package Exclusion of our golf tour quotation. If tipping is not compulsory, the voluntary tipping guidelines will be advised in our pre-departure briefing before you begin your holiday.

 
TOUR FAQ
What is "Free & Easy Package"?

Free & Easy package includes accommodation, airport – hotel – airport transfer and daily breakfast.

What is "Flight & Stay Package"?

Flight & Stay package includes air ticket and accommodation, breakfast may or may not be included.

What is a "Seat-in-coach Tour"?

SIC is Seat-In-Coach which is arranged on sharing basis. The shared arrangements could be for the tour or transfer arrangements. You will share an air-conditioned coach or van with other tourists and you may have an English-speaking tour guide to take you to all the scenic spots listed in the itinerary that day.

What is a "Private Tour"?

A private tour is a tour where all ground services are provided by your very own personal guide, with a private vehicle and chauffeur, exclusively for your party. A private tour typically cost a lot more comparing to SIC tour, price difference vary by the travelling group size and the destination country.

What is a "Group Tour"?

A group tour is an organized tour package on fixed date departure pre-arranged for a group of travellers travelling together.

What does "2-to-go" mean?

It is the minimum number of pax required travelling at any time on selected packages. This may vary according to packages, as some require a minimum of 4 pax or more to operate.

Can I book 2-to-go package as a solo traveller?

Yes you can. Solo traveller is expected to pay for the price of 2.

What is included in the tour fare?

Packages differ from tour to tour, but all multi-day tours include transportation, accommodations, daily breakfast (usually a buffet), lunch and dinner if mentioned, as well as activities and admission fees to all places mentioned in the itinerary. Please refer to the details in Package Inclusions on the tour quotation or pro-forma invoice attention to you.

What is not included in the tour fare?

Air ticket to and from the destination, travel insurance, tipping, travel visa and card payment surcharge.

I have booked my own accommodation, can I still book the land tour package?

It is not advisable to do so as split accommodation booking from a package you may end up paying more, it is wiser to book a whole package for time and cost savings.

Why do I pay more than as stated in the page?

The price varies on different group size, choice of accommodation and seasonality. The price stated on our website is based on the lowest possible lead-in selling price.

Can you do a custom itinerary, package, quotation?

Definitely you can and you are most welcomed to do so. Pinnacle Travel earns personalized service excellence in customized travel. Our services motto is be heedful of your travel especial concerns and to fulfil your unique needs for a delightful holiday.

Can I get a discount if I have more people travelling?

Yes, you will get group discount if you have a group of 10 or more adults travelling together.

Can I add an extra night at the beginning or end of the trip?

We are always happy to book pre-tour or post-tour nights for you. We also offer an exciting range of extensions and experiences for a delightful holiday to you.

Can I request for special meal - Vegetarian, Halal or specific dietary?

It depends on the tour and the destination country. We will do our best to accommodate your special meal request.

How far in advance should I book?

At least 2 months in advance for travel in low season to short haul destinations. If travel in high season and to long haul destinations, it is best to provide at least 6 months of advance time. If you are organizing a group holiday for a company’s trip, you need to start planning and make bookings at least 9 month in advance.

Is a deposit required to make a booking?

Deposit is required in order to make reservation for your chosen tour package. As this deposit books the services of third parties, this is non-refundable. The required amount of deposit will be advised at the time of booking. Please note payment of deposit does not constitute confirmation of reservation.

When must I pay my balance?

Generally the final payment is due in no later than one month before the departure of your trip. If you book your trip within one month of the departure date, full payment is needed at the time of booking.

When will my reservation be confirmed?

After we acknowledged receipt of your tour deposit, we will update you the booking status within 1 to 4 business days times. In the event if the services are not available, we will inform you and suggest other options for your considerations and acceptance of the alternative.

What is the next step after my booking is confirmed?

Purchase travel insurance and insured yourself for the booked trip. Mark on your calendar the tour balance payment due date. Presently our company is the certified travel insurance agent for HL Assurance.

How and when will I receive my travel documents?

Your will receive full set of travel documents including service voucher, final itinerary, emergency contacts and pre-departure briefing from us 1 to 2 weeks prior departure. This is usually done by email, if you prefer hard copy you can collect it from our office or request us to send you by post.

At what ages do children qualify for Child Rates?

Child rates apply to children between 2 to 11 years old.

What language are the tours conducted in?

Most of our tours are conducted in English, with some exceptions where they are conducted in Mandarin.

How can I find the guide on arrival?

Our local representative, driver or tour guide will wait for you in front of your arrival gate or at a specific meeting point. He/she will hold a standard placard with our company name "Pinnacle Travel Singapore".

How much should I tip?

Practices and rates for tipping around the world vary from country to country. Any compulsory tipping to the guide and driver the tipping amount will be listed in the Package Exclusion of our tour quotation. If tipping is not compulsory, the voluntary tipping guidelines will be advised in our pre-departure briefing before you begin your holiday.

How should I be dressed if I visit a Buddhist or Hindu Temple?

You should take off your shoes and hat when entering a Buddhist or Hindu temple. If you are carrying an umbrella, unfurl it. Your legs & shoulders should be covered.

Can I store excess luggage at the starting point hotel?

Most starting point hotels can store your excess luggage for you; however, this is at your own risk. Often a nominal fee is charged for this service. Of course, this is only an advantage if your trip is circular (i.e. returning to the same starting point).

 
VISA FAQ
I am a short-term visitor in Singapore, can I apply visa in Singapore?

No, you can’t. Foreigners who are residing in Singapore with valid employment status (i.e EP, SP, WP, DP, LTVP, STP...) or residence status (i.e PR) are eligible to apply for visa at the Embassy in Singapore.

Do you apply visa to the country not listed on your website?

Not at this time. Presently we only do visa application for the 9 countries listed on the page in our website.

What is included in the fees I pay to Pinnacle Travel?

The fees to process a travel visa include the visa fee, our service fee and our courier fee. The visa fee is a fee charged by the country embassy or high commission issuing the travel visa. Please note that the visa fees are subject to change without advance notice at any time by various governments.

Is the application fee the same for a child?

Yes. The visa processing procedure is the same for a child who is an independent applicant.

Is visa fee refundable?

Yes, visa fee is refundable. However our service fee and our courier fee are not refundable. You will however be refunded only the visa fee if an application is refused or rejected by the embassy of high commission.

How does Pinnacle Travel obtain a travel visa for me?

Pinnacle Travel obtains travel visas by submitting a completed travel visa application to embassies or high commission on your behalf. This eliminates the need for you to queue, communicate, and correspond directly with the embassy or high commission of your destination country.

When should I start applying for travel visa?

You may apply for visa as early as 30 days before your travel.

Must my name show on the required supporting documents?

Yes, the application name has to show on the supporting documents like flight itinerary, hotel voucher and bank statements where it is required. Document without showing the applicant name will be returned as cannot be used.

Must I come personally to submit my visa application?

You may authorize a representative to apply the visa on your behalf only when the visa application form is duly filled by you, and signed by you as per the signature on your passport.

Must I come personally to collect my visa and passport?

You may authorize a representative to collect on your behalf. You need to inform us your representative name and the representative must bring along the pro-forma invoice and official receipt.

What documents do I need for passport collection?

You need to bring along the pro-forma invoice and official receipt for passport & visa collection.

I am currently overseas, can I mail my application to you?

No, you can’t. If you are currently overseas, you have to exit the country to apply for a visa. Application acceptance is only available to people lawfully residing in the country in which the embassy is located.

Why was I asked to provide additional documents?

Sometimes additional information will be required for the examination process. Each applicant has different conditions and circumstances, and we may not become aware of these until the application has been accepted, therefore there are some documents that we do not ask everyone to submit from the beginning.

Do you provide courier service for collection and delivery?

Yes, we provide island-wide collection and delivery service to and from your office or home in Singapore with reasonable courier fees.

Does a child need to fill out a visa application form as well?

As an independent applicant, the child needs to fill out a separate visa application form. However, if the child shares the same passport with a principal applicant, this is not required.

Can I withdraw my visa application after submitted to the embassy due to personal emergency?

Passports have to be kept at the embassy or high commission during the processing of visa application. You cannot withdraw an application if your application has been submitted to the embassy or high commission.

How can I check the status of my visa application?

Embassy and high commission do not provide any status update on visa application.

How do I know when my visa and passport is ready for collection?

We will notify you through phone call or SMS upon your visa and passport is returned to our office.

What shall I do if I find there is mistake on my issued visa?

You will be advised to check the printed visa details on your passport upon collection from our office. If you find mistake in your visa after you left our office, please contact us immediately.

If approved, does this guarantee my admission to the country I am applying for?

All visas grant travelers the permission to travel to a country's port of entry. Whether you are granted entry or not will be at the discretion of the Immigration Officer at the entry point.

Why is my visa application rejected?

Embassies do not disclose the reason(s) for rejected application. Application with incomplete information, submission of unsuitable/wrong photograph, untruthful declaration, lack of reliable supporting documents, etc. could lead to visa rejection.

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