Best Travel Agency | About Us | Pinnacle Travel Singapore

About Us | Best Travel Agency

Pinnacle Travel Services Pte Ltd is a reputable travel company incorporated on 22^nd May 1996 in Singapore (UEN: 199603660W) and fully licensed by the Singapore Tourism Board since 31st August 1996 (License Number TA00988). Well established since 1996, we pride ourselves for more than 2 decades of Personalized Service Excellence in Customized Travel. We provide personalize comprehensive travel services with competitive pricing through our evolved vast networks and contacts.

We are a longstanding, reliable and trustworthy tour operator in the industry; we had an ever-expanding list of trusted contacts and suppliers, global network and connections worldwide. We invest time in attending local as well as overseas trade fairs, training seminars and travel extensively on overseas educational and familiarization trips.

In the last 26 years, we weathered many major crises that seemingly occurred without much forewarning, including 1997 Asian Financial Crisis, 2001 9/11 Attacks, 2002 SARS Coronavirus, 2007 Global Financial Crisis, and 2020 Covid-19 Pandemic. Nevertheless, in every crisis, we acted swiftly to support our valued customers. Likewise, for this Covid-19 Pandemic, we will emerge stronger and better positioned to serve our customers.

We constantly seek cutting-edge technology enhancement, we believed that our innovative automated operation system facilitates your travel arrangements efficiently.

At Pinnacle Travel, it is our joy and satisfaction to serve our internal and external customers from our heart, surpass expectation and meet our customers travel needs every day at work!

Motto
Our services motto is be heedful of your travel especial concerns and to fulfil your unique needs for a delightful holiday.

Philosophy
Our business philosophy is to provide gratifying cost saving and most personalised services on each and every travelling need of all our valued customers. We pay close attention to every single detail to meet our customer travel wishes and needs, no matter how small.

Mission
We strive to achieve professionalism and guarantee customer satisfaction by providing full customer service through personalised services and cutting-edge technology.

Pinnacle Travel Values
P             Personalised
I               Innovative
N             Nimble
N             Nifty
A             Attentive
C             Customised
L              Leading
E              Excellent

AWARD WINNING TOUR OPERATOR

Appreciation Award 2016 for Recognition of Dedicated Support & Commitment by MacauGovernment Tourist Office
Excellence Service Award Winner 2010 supported by SPRING Singapore
Macau Destination Specialist certified by Macau Government Tourist Office
Appreciation Award for 2006 Discover Hong Kong Year by Hong Kong Tourism Board
Galileo Best Per Terminal Producer year 1999, 2000 and 2001
Top Agent in Singapore awarded by Bangkok Airways year 2001
Top Operator awarded by Chaweng Regent Beach Resort Koh Samui year 2000 and 2001
Awarded Singapore top SME 500 Company year 1999 and 2000

TRAVEL TECHNOLOGY

The Project-i (企业i 计划) for SME to adopt technology, enhance the efficiency and productivity in year 2013, our company was selected among all others under the tourism sector. We were filmed in Info-education Show and featured on TV channel and newspaper for the Travel Agency Management Platform we adopted to boost our productivity and competitive edge.

OUR TEAM

We are proud of the fact that Pinnacle Travel Services Pte Ltd has a dynamic team of experienced personnel, local as well as foreign. This indispensable team is considered to be the Company's greatest asset and valuable resource, most of whom have years of hands-on travel trade experience. They are delightful, enthusiastic, devoted to service excellence and multi-lingual.
Our Internal Beacon: Be heedful to every single detail of our customer concerns and needs, no matter how small.

OUR CUSTOMER

Over the years, we grow rapidly with expanding customer base, most of whom are regular customers and referral customers. We believe any holiday dreamer can be our customer. We served all status of customer from low budget traveller to high travel spender. Our repeat business from many satisfied customers like individual group as well as corporate companies is awesome and we strive to achieve new heights of our happy-customer records.

CONSUMER REPUTATION

thumbs up service, perfectly planned itinerary, tour guide and driver very excellent, everything is very smooth, another excellent trip, wonderful arrangement for our trip, happy holiday always, very enjoyable trip, good cares and services, relaxed and fun holiday, good meals and services, we had an great time, fantastic service, we will definitely use your service again

PINNACLE TRAVEL LICENSE

Pinnacle Travel Services Pte Ltd is fully licensed travel agency by the Singapore Tourism Board, License No TA00998 since 31^st August 1996.

PINNACLE TRAVEL MEMBERSHIP

We are the member of SCCCI (Singapore Chinese Chamber of Commerce & Industry) from 25^th September 2020.

We are an active member of IAGTO (International Association of Golf Tour Operators) since 6^th March 2013.

We are an active member of NATAS (National Association of Travel Agents Singapore) since 15^th April 1997.

We were member of IATA (International Air Transport Association) from 25^th July 1997 to 9^th June 2017, member of SNEF (Singapore National Employers Federation) from 1^st March 2010 to 26^th April 2013, and member of ASTA (American Society of Travel Advisors) from 5^th September 1997 to 28^th March 2000.

CSR for CHARITY

Being a socially responsible company we participated in Hair for Hope a yearly charity event in Singapore. As part of our charitable efforts in giving back to society, in 2019 our director made a Bald Statement by shaving her long hair at Vivo City Singapore to raise funds for the Children’s Cancer Foundation and to increase awareness of childhood cancer.

OUR SERVICES

Customised Travel
We provide personalised service in customised travel for flexible private tour from 2-pax couple to family holiday and small party of friends travel to big families bonding trip.

2 To Go Package Tour
Most of our tour packages are 2 to go (min. 2 pax) on daily departure basis that you don’t have to wait for a minimum group size to confirm the tour on limited choice of date.

Cruises
We are the appointed cruise agent offerings a wide range of cruise itineraries on international cruise lines for cruise packages from ex-Singapore as well as regional cruises.

Golf Packages
We are the professional golf tour operator handles golf tour and specialised in customised golf packages from 2 balls to tournament size for local and overseas golfer customers.

Incentive & Group Travel
We design itinerary for sophisticated travel plan and heedful of your concerns and needs in organizing private group tour for company annual trip and incentive group travel.

Air Ticket
for Individual, contact us for all your flight and air ticket needs. for Company, engage our corporate ticketing services for corporate travel. for Group Organizer, get group discount from us for group flight booking.

Travel Gift Voucher
We offer the gift of holiday! Customised travel gift voucher for your gifting needs, last minute gift idea, instant gift for wedding, birthday, reward, lucky draw and all occasions.

Visa Application
We are the experienced visa agent handle travel visa application for resident of Singapore with valid status to the 9 listed countries. We also do maid or domestic helper travel visa.

Travel Insurance
We are a licensed travel insurance agent for ex-Singapore travellers and we issue policy instantly upon your purchase. Presently our insurance partners are HL Assurance and Etiqa Insurance.

CONTACT US NOW

We look forward with great pleasure to serve you. Contact us and experience the sincere and personalized service at Pinnacle Travel.

Talk To Us	: (65) 63321522
Visit Us In Person	: 111 North Bridge Road, #02-15 Peninsula Plaza, Singapore 179098
Click To Email Us	: Travel Enquiry Cruises Enquiry Golf Enquiry Group Enquiry

Pinnacle Travel Services Pte Ltd, Singapore

About Us | Best Travel Agency