Pinnacle Travel Services Pte Ltd is a reputable travel company incorporated on 22nd May 1996 in Singapore (UEN: 199603660W) and fully licensed by the Singapore Tourism Board since 31st August 1996 (License Number TA00988). Well established since 1996, we pride ourselves for 29 years of trusted Personalised Service Excellence in Customised Travel. We provide personalize comprehensive travel services with competitive pricing through our evolved vast networks and contacts.
We are a longstanding, reliable and trustworthy tour operator in the industry; we had an ever-expanding list of trusted contacts and suppliers, global network and connections worldwide. We invest time in attending local as well as overseas trade fairs, training seminars and travel extensively on overseas educational and familiarization trips.
Motto
Our services motto is be heedful of your travel especial concerns and to fulfil your unique needs for a delightful holiday.
Philosophy
Our business philosophy is to provide gratifying cost saving and most personalised services on each and every travelling need of all our valued customers. We pay close attention to every single detail to meet our customer travel wishes and needs, no matter how small.
Mission
We strive to achieve professionalism and guarantee customer satisfaction by providing full customer service through personalised services and cutting-edge technology.
P
Personalised
I
Innovative
N
Nimble
N
Nifty
A
Attentive
C
Customised
L
Leading
E
Excellent
Appreciation Award 2016 for Recognition of Dedicated Support & Commitment by Macau Government Tourist Office
Excellence Service Award Winner 2010 supported by SPRING Singapore
Macau Destination Specialist certified by Macau Government Tourist Office
Appreciation Award for 2006 Discover Hong Kong Year by Hong Kong Tourism Board
Galileo Best Per Terminal Producer year 1999, 2000 and 2001
Top Agent in Singapore awarded by Bangkok Airways year 2001
Top Operator awarded by Chaweng Regent Beach Resort Koh Samui year 2000 and 2001
Awarded Singapore top SME 500 Company year 1999 and 2000
Travel Technology
We are proud of the fact that Pinnacle Travel Services Pte Ltd has a dynamic team of experienced personnel, local as well as foreign. This indispensable team is considered to be the Company’s greatest asset and valuable resource, most of whom have years of hands-on travel trade experience. They are delightful, enthusiastic, devoted to service excellence and multi-lingual.
Our Internal Beacon: Be heedful to every single detail of our customer concerns and needs, no matter how small.
Over the years, we grow rapidly with expanding customer base, most of whom are regular customers and referral customers. We believe any holiday dreamer can be our customer. We served all status of customer from low budget traveller to high travel spender. Our repeat business from many satisfied customers like individual group as well as corporate companies is awesome and we strive to achieve new heights of our happy-customer records.
Thumbs up service, perfectly planned itinerary, tour guide and driver very excellent, everything is very smooth, another excellent trip, wonderful arrangement for our trip, happy holiday always, very enjoyable trip, good cares and services, relaxed and fun holiday, good meals and services, we had an great time, fantastic service, we will definitely use your service again
Pinnacle Travel Services Pte Ltd is fully licensed travel agency by the Singapore Tourism Board, License No TA00998 since 31st August 1996.
Pinnacle Travel is an accredited travel agency of IATA (International Air Transport Association), initially from 25th July 1997 to 9th June 2017, and has rejoined from 1st August 2025.
We are an active member of IAGTO (International Association of Golf Tour Operators) since 6th March 2013.
We were a member of NATAS (National Association of Travel Agents Singapore) from 15th April 1997 to 31st December 2021.
We were a member of SCCCI (Singapore Chinese Chamber of Commerce & Industry) from 25th September 2020 to 31st December 2024.
We were a member of ASTA (American Society of Travel Advisors) from 5th September 1997 to 28th March 2000.
We were a member of SNEF (Singapore National Employers Federation) from 1st March 2010 to 26th April 2013.
NO POLITICS – No inner circle, office politic free culture
GROWTH MINDSET – Positive thinking, open mind and heart
BE HEEDFUL – Strongly encourage attentive listening
INTEGRITY PRINCIPLES – Trust and transparent management
CONTINUOUS IMPROVEMENT – Innovative and inspire to improve
SELF-CARE – Take breaks, enjoy jokes and fun moments
OWNER MENTALITY – Act and think like you own the business
WORK SMART – Be curious, always ask why to learn more
CSR For Charity
Being a socially responsible company we participated in Hair for Hope a yearly charity event in Singapore. As part of our charitable efforts in giving back to society, in 2019 our director made a Bald Statement by shaving her long hair at Vivo City Singapore to raise funds for the Children’s Cancer Foundation and to increase awareness of childhood cancer.
We provide personalised service in customised travel for flexible private tour from 2-pax couple to family holiday and small party of friends travel to big families bonding trip.
Most of our tour packages are 2 to go (min. 2 pax) on daily departure basis that you don’t have to wait for a minimum group size to confirm the tour on limited choice of date.
We are the appointed cruise agent offerings a wide range of cruise itineraries on international cruise lines for cruise packages from ex-Singapore as well as regional cruises.
We are the professional golf tour operator handles golf tour and specialised in customised golf packages from 2 balls to tournament size for local and overseas golfer customers.
We design itinerary for sophisticated travel plan and heedful of your concerns and needs in organizing private group tour for company annual trip and incentive group travel.
For Individual, contact us for all your flight and air ticket needs. for Company, engage our corporate ticketing services for corporate travel. for Group Organizer, get group discount from us for group flight booking.
We offer the gift of holiday! Customised travel gift voucher for your gifting needs, last minute gift idea, instant gift for wedding, birthday, reward, lucky draw and all occasions.
We are a licensed travel insurance agent for ex-Singapore travellers and we issue policy instantly upon your purchase. Presently our insurance partners are HL Assurance and Etiqa Insurance.
We look forward with great pleasure to serve you. Contact us and experience the sincere and personalized service at Pinnacle Travel.
